Rules & Polices

Company Policies & Terms of Service

We are committed to providing reliable, professional, and high-quality cleaning services. To ensure the best experience for both our clients and our team, please review the following policies before scheduling your appointment.

Scheduling & Appointments

• Appointments are scheduled on a first-come, first-served basis.

• We will arrive within the scheduled appointment window unless unforeseen circumstances occur.

• If we anticipate being delayed, we will contact you as soon as possible.

• Please ensure someone is available to provide access to the property unless other arrangements have been made.

Cancellation & Rescheduling Policy

We understand that plans can change.

• Cancellations or rescheduling requests made at least 24 hours before your appointment will not incur any fees.

• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the scheduled service cost.

• Same-day cancellations or failure to provide access to the property may be charged the full service amount.

• Repeated last-minute cancellations may require a deposit before future appointments can be scheduled.

Access to the Property

Clients are responsible for ensuring our cleaning team can enter the property at the scheduled time. If we cannot access the property because no one is home, incorrect entry information was provided, pets prevent safe entry, or access is otherwise unavailable, the appointment may be considered a cancellation and applicable fees may apply.

Home Preparation

To help us provide the highest quality cleaning, we kindly ask clients to:

• Pick up clothing, toys, paperwork, and personal belongings before our arrival.

• Wash or put away excessive dishes if a standard cleaning has been scheduled.

• Secure valuables, cash, jewelry, important documents, firearms, medications, and fragile items.

• Inform us of any areas requiring special attention.

Excessive clutter may prevent us from cleaning certain areas safely and efficiently.

Conditions That May Prevent Service

The safety of our employees is our highest priority. Harim Cleaning & Services reserves the right to refuse, stop, or cancel a cleaning appointment if the property contains unsafe or hazardous conditions, including but not limited to:

• Hoarding conditions that prevent safe access.

• Excessive clutter creating tripping hazards.

• Human or animal waste beyond normal household cleaning.

• Biohazards, blood, bodily fluids, or hazardous materials.

• Mold infestations beyond routine household cleaning.

• Active pest infestations (including roaches, bed bugs, fleas, rodents, or other severe infestations).

• Dangerous animals that are not properly secured.

• Aggressive or threatening behavior toward our employees.

• Illegal activities occurring on the property.

• Unsafe structural conditions such as unstable flooring, exposed electrical wiring, gas leaks, or severe water damage.

If hazardous conditions are discovered after arrival, our technicians may immediately stop work and leave the property. Depending on the situation, a cancellation or service fee may apply.

Pest Infestation Policy

For the health and safety of our employees and clients, we do not provide cleaning services in homes with active infestations of bed bugs, roaches, fleas, rodents, and/or other severe pest infestations.

Cleaning may be rescheduled once the infestation has been professionally treated.

Pet Policy

We love pets! For everyone's safety:

• Please notify us in advance if pets will be in the home.

• Friendly pets are welcome to remain if they are comfortable around strangers.

• Aggressive or anxious pets must be secured during the cleaning.

• We are not responsible if pets escape through open doors unless due to employee negligence.

Health & Safety

For the protection of our clients and staff, our employees may wear gloves, masks, or other protective equipment when appropriate. Employees who are ill will not be sent to your home. We ask clients to notify us if someone in the home has a contagious illness so we can determine whether to reschedule the appointment.

Satisfaction Guarantee

Your satisfaction is important to us. If you are not completely satisfied with the cleaning, please contact us within 24 hours of your appointment. We will gladly return to address any missed areas at no additional cost when appropriate.

This guarantee does not apply to:

• Areas that were inaccessible during the cleaning.

• New messes created after the service.

• Permanent stains, discoloration, or damage that cannot be removed through standard cleaning.

Payment Policy

Payment is due upon completion of the cleaning unless another arrangement has been made. We accept approved payment methods listed during booking.

Late payments may be subject to additional fees.

Estimates

Quotes provided over the phone or online are estimates. The final price may change if:

• the home's condition differs from the information provided,

• additional rooms or services are requested,

• excessive buildup requires additional labor,

• square footage or home size was inaccurate.

We will always discuss pricing changes before continuing work.

Deep Cleaning Requirement

Most first-time clients require a Deep Cleaning before beginning recurring maintenance services. This allows us to establish a clean baseline and maintain consistent quality during future visits.

Damage & Breakage Policy

Our cleaners treat every home with care and respect. If accidental damage occurs during the cleaning, please notify us within 24 hours, and we will investigate promptly. If our team is responsible, we will work with you to repair, replace, or fairly compensate for the damaged item.

Normal wear and tear, pre-existing damage, or improperly secured items are not the responsibility of Harim Cleaning & Services.

Employee Safety & Respect

Our employees deserve a safe and respectful work environment. Harim Cleaning & Services reserves the right to immediately end service if an employee experiences verbal abuse, discrimination, harassment, inappropriate behavior, threats, and/or unsafe working conditions.

Clients exhibiting such behavior may be permanently removed from our service schedule.

Weather Policy

Severe weather may require appointments to be rescheduled for the safety of both clients and employees. We will contact you as soon as possible to arrange a new appointment.

Privacy

Your personal information, home details, alarm codes, and access information are kept confidential and are never shared except when necessary to provide our services or comply with legal requirements.

Acceptance of Policies

By scheduling services with Harim Cleaning & Services, clients acknowledge that they have read, understood, and agree to these policies and terms of service.